At gem368, we believe that gambling should always be an enjoyable form of entertainment — nothing more. This page outlines the tools, guidance and support resources available to help every player on our platform maintain control and play responsibly. Whether you are based in Kuala Lumpur, Penang, Johor Bahru or anywhere else in Malaysia, these protections apply to you.
gem368 takes its duty of care seriously. These six principles guide everything we do to support safer gambling across our platform, from account registration through to long-term player wellbeing.
Every gem368 account undergoes mandatory age verification during the KYC process. No user under the age of 21 may access any gambling-related feature on the platform. Age checks are non-negotiable and applied consistently across all account types.
Players can set daily, weekly or monthly deposit limits on their gem368 account. Once a limit is applied, it cannot be increased without a mandatory 72-hour cooling-off period. Limits can be reduced at any time and take effect immediately.
Configurable session reminders alert you when you have been active on the platform for a set duration. Taking regular breaks is one of the simplest and most effective ways to maintain perspective during a gambling session.
If you feel your gambling is becoming difficult to manage, gem368 offers self-exclusion periods ranging from 30 days to permanent closure. During a self-exclusion, your account is suspended and you will not receive any promotional communications.
Regular on-screen reality checks display your net win/loss position and total time played during a session. These prompts help you make informed, conscious decisions rather than playing on autopilot.
gem368 signposts players to professional support organisations available in Malaysia. Help is available whether you are concerned about your own gambling or that of someone close to you.
Small behavioural habits make a significant difference. Here is a quick reference guide for staying in control every time you play.
gem368 puts control directly in your hands. Here is how each available tool works and how to activate it.
Deposit limits allow you to set a ceiling on how much you can add to your gem368 account over a defined period. You can choose from daily, weekly or monthly limits — or apply all three simultaneously for layered control. For example, a player in Petaling Jaya might set a daily limit of RM 100, a weekly limit of RM 500 and a monthly cap of RM 1,500.
Example: Monthly deposit usage at RM 900 of a RM 1,500 limit
How to set a deposit limit: Log in to your gem368 account, navigate to Account Settings > Responsible Gambling > Deposit Limits, enter your preferred amount and confirm. Reductions take effect immediately. Increases require a 72-hour waiting period to allow time for reflection.
Self-exclusion is the strongest individual control available on gem368. When you activate a self-exclusion, your account is immediately suspended for the chosen duration. You will be unable to log in, place bets or receive any promotional material from gem368 during the exclusion period.
Available self-exclusion durations:
30
Days
90
Days
180
Days
∞
Permanent
To request self-exclusion, contact the gem368 support team at [email protected] or use the self-exclusion option within your account settings. Requests are processed within one business hour. Permanent exclusions cannot be reversed.
Losing track of time is one of the most common factors in excessive gambling. gem368 allows you to set a maximum session length, after which the platform will display a summary of your activity and prompt you to take a break. Reality check pop-ups can also be configured to appear at regular intervals — every 30, 60 or 90 minutes — showing your net session result.
The following questions are adapted from widely used responsible gambling screening tools. If you find yourself answering "yes" to several of these, consider reaching out to a support service or activating your gem368 self-exclusion.
Reflect honestly on your gambling behaviour over the past 12 months:
Have you ever spent more money on gambling than you originally planned to?
Have you gambled to try to win back money you had previously lost?
Has gambling ever caused arguments, tension or concern among your family or close friends?
Have you ever borrowed money or sold anything to fund your gambling?
Have you ever felt restless, irritable or anxious when you were not able to gamble?
Have you ever felt the need to gamble with increasing amounts of money to get the same level of excitement?
Have you ever hidden the extent of your gambling from family members, friends or your employer?
Have you ever neglected work, studies, family responsibilities or personal health because of time or money spent on gambling?
If you answered "yes" to two or more of these questions, it may be worth speaking to a professional counsellor or using gem368's self-exclusion and deposit limit tools. You are not alone — support is available in Malaysia and you can take the first step today.
If you or someone you know needs help with a gambling problem, these organisations provide free, confidential support. gem368 encourages all users to reach out without hesitation.
Malaysia's national welfare hotline operated by the Ministry of Women, Family and Community Development. Provides free counselling and referral services for a wide range of personal and social issues, including problem gambling.
15999Available 24 hours a day, 7 days a week. Calls are confidential.
An internationally recognised organisation providing information, advice and support for people affected by problem gambling. GamCare's resources — including online self-help tools and counsellor chat — are accessible to Malaysian users online.
gamcare.org.ukFree support tools available online around the clock.
Major public hospitals across Kuala Lumpur, Penang, Johor Bahru and Shah Alam offer psychiatry and addiction counselling services. Your GP can provide a referral, or you may seek an outpatient appointment directly.
Available at Hospital Kuala Lumpur, Hospital Pulau Pinang, Hospital Sultanah Aminah and others.
Our dedicated support team can assist you in activating deposit limits, session reminders or self-exclusion. If you are concerned about your gambling behaviour, contact us and we will guide you through the available options with no judgment.
[email protected]Available around the clock, subject to response queue.
For friends and family: Problem gambling affects more than just the individual player. If someone close to you is showing signs of gambling-related harm — such as unexplained financial difficulties, secrecy, mood changes or withdrawal from daily life — speaking to a counsellor at Talian Kasih (15999) or GamCare can help you find the right approach.
gem368 enforces a strict minimum age requirement of 21 years old for all registered users. This is a firm platform-wide rule, not a guideline. Every account goes through a mandatory age verification process during KYC, requiring users to submit a valid Malaysian MyKad, passport or other accepted government-issued identity document.
Accounts found to be held by users under the age of 21 are suspended immediately. Any balance associated with such an account is handled in accordance with applicable regulations and our Terms & Conditions.
Parents and guardians are encouraged to install parental control software on shared devices to restrict access to gambling-related websites. If you suspect that a minor has registered on gem368, please contact us immediately at [email protected].
gem368 is committed to providing a safe, fair and entertaining platform for Malaysian players aged 21 and above. Explore our FAQ for common questions, read our full Terms & Conditions or return to the homepage.
For players aged 21 and above only. Gambling involves risk and should never be treated as a source of income. If you need help, call Talian Kasih: 15999.