Terms & Conditions

1 Introduction

These Terms & Conditions ("Terms") constitute a legally binding agreement between you ("User", "you", "your") and gem368 ("the Platform", "we", "us", "our"), accessible at https://gem368.cam. These Terms govern all access to and use of the Platform's content, features, information and services.

gem368 is an English-language information and casino entertainment platform designed primarily for adult users based in Malaysia. The Platform provides guidance on online casino games, sports betting markets, Malaysian payment options, account verification processes, loyalty programme structures and responsible gambling practices.

By accessing any part of gem368, you acknowledge that you have read these Terms in full, that you understand their content, and that you agree to comply with every provision set out herein. If you do not agree to these Terms, you must immediately cease using the Platform.

2 Definitions

For the purposes of these Terms, the following definitions apply:

• "Platform" refers to the gem368 website, all associated pages, subdomains and any related digital services operated under the domain gem368.cam.
• "User" means any individual who accesses, browses, registers on or otherwise uses any part of the Platform.
• "Account" means the personal user profile created upon registration, granting access to personalised platform features.
• "Content" refers to all text, images, graphics, data, guides, articles, promotional materials and other information published on the Platform.
• "Payment Methods" includes, but is not limited to, Touch 'n Go eWallet, Boost, GrabPay, Maybank online banking, CIMB Clicks, Public Bank online banking, Hong Leong Connect, DuitNow transfers and FPX transactions.
• "MYR" / "RM" refers to the Malaysian Ringgit, the primary currency referenced across the Platform.
• "KYC" ("Know Your Customer") refers to identity and address verification procedures required for account validation and transaction processing.
• "Restricted User" means any individual who is under 21 years of age, is self-excluded, is located in a prohibited jurisdiction, or is otherwise ineligible to access gambling-related content.

3 Account Eligibility

To register and maintain an account on gem368, you must satisfy all of the following eligibility criteria:

• You are at least 21 years of age. gem368 enforces a strict minimum age of 21 for all users, consistent with internationally accepted standards for casino-style gambling platforms.
• You are a natural person with full legal capacity to enter into binding agreements under the laws of your jurisdiction.
• Your access to and participation in online gambling activities is not prohibited by any applicable law, regulation or court order in your location.
• You are not a self-excluded user on this Platform or any affiliated platform.
• You are not acting on behalf of a third party, nor are you registering an account for use by another person.
• The personal information you provide during registration is accurate, current and complete.

Users from jurisdictions where online gambling is explicitly prohibited by local law are responsible for determining their own eligibility. gem368 does not provide legal advice on the gambling regulations applicable to specific jurisdictions.

4 Registration & Account Security

To access personalised features on gem368, you are required to register an account. During registration, you must provide accurate and complete information including a valid email address, a chosen username and a secure password. You must update your account information promptly if any registered details change.

Each User may hold only one account. Creating multiple accounts for the same individual is prohibited and constitutes grounds for account suspension.

You are solely responsible for:

• Maintaining the confidentiality of your login credentials, including your password and any one-time security codes (TAC codes).
• All activity and transactions conducted through your account, whether or not authorised by you personally.
• Immediately notifying gem368 support if you suspect unauthorised access to your account.

5 Acceptable Use

Users may access and use the gem368 Platform for lawful personal, non-commercial purposes only. The Platform and its Content may not be copied, reproduced, redistributed, published or used for commercial gain without the prior written consent of gem368.

Permitted activities on gem368 include:

• Reading informational and educational content relating to online casino games, sports betting and responsible gambling.
• Using the Platform's guides to assist personal decision-making regarding online gambling activities.
• Accessing payment guidance for Malaysian eWallets and bank transfer methods including Touch 'n Go eWallet, Boost, GrabPay, DuitNow and FPX.
• Reviewing KYC documentation guidance and account security recommendations.

6 Prohibited Conduct

The following activities are strictly prohibited on the gem368 Platform. Violation of any of these prohibitions may result in immediate account suspension, permanent banning and, where applicable, referral to relevant authorities:

• Accessing or attempting to access the Platform if you are under 21 years of age or are a Restricted User.
• Providing false, inaccurate or misleading information during registration or KYC verification.
• Using the Platform for any fraudulent, deceptive or unlawful purpose.
• Attempting to reverse-engineer, scrape, copy or extract the Platform's Content, code or data by automated or manual means without authorisation.
• Engaging in any form of money laundering, structuring or any activity that facilitates financial crime.
• Transmitting malware, viruses or any other harmful code through the Platform.
• Harassing, threatening or abusing other users or gem368 staff.
• Creating multiple accounts to circumvent limits, suspensions or promotional restrictions.
• Using a VPN, proxy or any technical method to misrepresent your geographic location or conceal prohibited activity.

7 Deposits & Payments

gem368 provides guidance on common Malaysian payment methods including Touch 'n Go eWallet, Boost, GrabPay, Maybank online banking, CIMB Clicks, Public Bank internet banking, Hong Leong Connect, DuitNow and FPX. All transactions are processed in Malaysian Ringgit (MYR / RM) unless otherwise stated.

Users are responsible for ensuring that:

• The payment method used is registered in your own name and matches your verified account identity.
• Sufficient funds are available before initiating any transaction.
• You retain a record of all transaction reference numbers for dispute resolution purposes.

Minimum and maximum deposit limits apply and may be subject to review. Processing times vary depending on the payment method selected and any KYC requirements applicable to your account at the time of the transaction.

8 Withdrawals & Verification

Withdrawal requests are subject to completed KYC verification. Users who have not yet fully verified their account identity and payment details may experience delays or temporary holds on withdrawal requests.

Standard withdrawal processing timelines are as follows:

• eWallet withdrawals (Touch 'n Go eWallet, Boost, GrabPay): typically within 1–3 business hours for verified accounts.
• Bank transfers (Maybank, CIMB, Public Bank, Hong Leong): typically 1–3 business days, subject to interbank processing schedules.
• DuitNow and FPX: typically within 1 business day for verified accounts.

These timelines are indicative only. gem368 does not guarantee specific processing durations and is not liable for delays caused by third-party payment processors, bank processing queues or additional verification requirements.

Withdrawals will be processed to the same payment method used for the original deposit where technically possible, in compliance with anti-money-laundering standards.

9 Bonuses & Promotions

gem368 may from time to time make promotional offers, welcome bonuses, reload incentives, cashback programmes and VIP rewards available to eligible users. All such promotions are subject to specific terms and conditions published alongside each offer.

General conditions applicable to all bonus offers include:

• Bonuses are only available to users who have completed account registration and any required verification.
• Wagering requirements must be met in full before bonus-derived funds can be withdrawn.
• Promotional figures (e.g., "up to MYR 588") represent maximum potential values, not guaranteed payments.
• gem368 reserves the right to modify, suspend or withdraw any promotion at any time without prior notice.
• Users who are found to be exploiting bonus terms or engaging in bonus abuse will have their promotions voided and may face account suspension.
• Only one active welcome bonus per user and per household is permitted.

10 Intellectual Property

All content on the gem368 Platform, including but not limited to text, graphics, logos, icons, images, audio clips, page layouts and software, is the exclusive property of gem368 or its licensed content providers and is protected by applicable intellectual property laws.

No Content from the gem368 Platform may be reproduced, duplicated, copied, sold, resold, visited, framed or otherwise exploited for commercial purposes without the express prior written consent of gem368. Limited personal, non-commercial use is permitted provided that all intellectual property notices remain intact.

The gem368 name, logo and all related marks are the intellectual property of the Platform. Use of these marks without authorisation is strictly prohibited.

11 Disclaimers & Limitation of Liability

The Content on gem368 is provided for informational and entertainment purposes only. While we endeavour to keep all information accurate and up to date, gem368 makes no warranties, express or implied, regarding the completeness, accuracy, reliability or suitability of any Content for any particular purpose.

To the fullest extent permitted by applicable law, gem368 shall not be liable for any direct, indirect, incidental, consequential or punitive damages arising from:

• Your use of or inability to access the Platform or any linked content.
• Any errors, omissions or inaccuracies in Content published on the Platform.
• Gambling losses incurred on any third-party casino or sportsbook platform.
• Unauthorised access to your account resulting from your failure to protect login credentials.
• Service interruptions caused by maintenance, technical failure or circumstances beyond our reasonable control.

12 Responsible Gambling

gem368 is committed to promoting responsible gambling practices. Gambling should only ever be treated as a form of paid entertainment — never as a method of generating income or recovering financial losses.

Users are encouraged to:

• Set a fixed entertainment budget before starting any gambling session and adhere to it strictly.
• Use available deposit limits, session time reminders and self-exclusion tools where needed.
• Take regular breaks and avoid gambling when under emotional stress, financial pressure or the influence of alcohol.
• Seek support if gambling begins to affect work, family relationships or financial obligations.

For further guidance, please review the dedicated gem368 Responsible Gambling page.

13 Suspension & Termination

gem368 reserves the right to suspend, restrict or permanently terminate any user account at its sole discretion, without prior notice, if there are reasonable grounds to believe that a User has:

• Breached any provision of these Terms & Conditions.
• Provided false or misleading information during registration or verification.
• Engaged in fraudulent, abusive or unlawful activity on the Platform.
• Violated any applicable laws or regulations related to online gambling in their jurisdiction.
• Used the Platform in a manner that could cause harm to other users, third parties or gem368 itself.

Upon account termination, access to the Platform will be revoked immediately. Any outstanding balance at the time of termination for cause may be forfeited in accordance with the specific circumstances and applicable policies.

Users who wish to voluntarily close their account should contact the gem368 support team. Email: [email protected].

14 Governing Law

These Terms & Conditions shall be construed and governed in accordance with applicable international online platform standards. Users in Malaysia acknowledge that they access the Platform voluntarily and that their use is subject to the laws and regulations applicable in their respective jurisdictions.

gem368 does not represent or warrant that the Platform is appropriate for use in all jurisdictions. Users are solely responsible for determining whether their use of the Platform is lawful in their location.

Any disputes arising from or related to these Terms that cannot be resolved informally through the gem368 support team shall be subject to binding arbitration under internationally recognised arbitration rules, unless expressly prohibited by applicable law.

15 Amendments to These Terms

gem368 reserves the right to amend, update or replace any part of these Terms & Conditions at any time. Where a change is material, gem368 will make reasonable efforts to provide notice to affected users — for example, by displaying a prominent notice on the Platform or by sending an email notification to registered users.

The date of the most recent revision is indicated at the top of this page. Your continued use of the gem368 Platform following the publication of revised Terms constitutes your binding acceptance of those changes. If you do not agree to the revised Terms, you must cease use of the Platform immediately.

Users are advised to review these Terms periodically to remain informed of any updates. Archived versions of these Terms may be made available upon written request.

16 Contact Us

If you have any questions, concerns or requests relating to these Terms & Conditions, please contact the gem368 support team using the details below. We aim to respond to all enquiries within 2 business days, though complex matters may require additional review time.

For matters relating specifically to your personal data, please refer to the gem368 Privacy Policy. For responsible gambling support resources, please visit the Responsible Gambling page.